Terms & Conditions

By using Robbo’s Pet Barn web site you agree to be bound by the following Terms of Use & Conditions Of Sale. Please read them carefully. Your use of the Robbo’s Pet Barn web site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions. All orders placed via this website must be carried out in good faith, and are considered a promise to buy. All information you supply during the ordering process must be true and correct

If you visit, shop or use this website robbospetbarn.com.au you accept these terms and conditions. Furthermore you acknowledge that any use of this website including any transactions you may make are subject to our terms and conditions as specified below.

Please note: We reserve the right to change these Conditions of Use at any time and without notice. It is your responsibility to ensure you review and understand these conditions on each occasion you use this website. Use of this website confirms your understanding and acceptance of our website policies including; Conditions of Use, Privacy Policy, Warranty Returns, and Shipping Information.

We reserve the right to make changes to our website, policies, and these Conditions of Use at any time.


Please note from time to time Robbo's Pet Barn does offer special offers that may only be available in-store or only online. Should you find such a variation in price please call Robbo's Pet Barn on 03-97945544 to confirm the best price possible PRIOR to purchasing your products online. Should you find a cheaper price of one of Robbo's products online than what is advertised in-store please advise sales staff in-store PRIOR to your purchase and we will match the online price. Please note that we are unable to give any refunds for price variations after the sale has taken place.

Description of Products

Robbo's Pet Barn tries to ensure that Content on the Website is as accurate and up-to-date as possible. You acknowledge and agree that Robbo's Pet Barn does not warrant or represent that the descriptions of any Products or other Content on the Website is accurate, complete, or current. In addition, specifications of Products anywhere on the Website are given to identify the Products generally and do not form part of the description of the Products. 

Electronic Communications
When you use the website of Robbo’s Pet Barn or send emails to Robbo’s, you are communicating with us electronically. In doing so you consent to receive communications from us electronically. We will communicate with you via email or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

This site is owned and operated by Robbo’s Pet Barn. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively referred to as "Content") as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. All content found on this website such as text, graphics, logos, buttons, images, audio, data downloads and software is the property of its content suppliers and protected by copyright laws. All content on this website is the exclusive property of Robbo’s Pet Barn

Website Access
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent Robbo’s Pet Barn

Risk of Loss
All items purchased from Robbo’s Pet Barn are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Customers who elect to have goods delivered to an address whereby the goods may be accepted or signed for by a 3rd party (i.e. workplace, hotel, office building) accept all responsibility for location and recovery of the goods once the carrier has reported delivery to that address.

Changing Delivery Addresses, Missed Deliveries & Re-deliveries
If you discover an error with your shipping address or need to alter the delivery destination due to delays etc please contact Robbo’s Pet Barn via telephone and advise us of the correct delivery details. If no one is present to accept your order at the time of delivery the courier will normally leave a calling card requesting you contact them to arrange a re-delivery or to arrange pickup at the nearest depot. If a consignment is returned to us undeliverable (RTS - return to sender) and requires re-delivery OR in cases where the courier may require further payment for an attempted delivery or re-delivery, the customer will be required to pay the additional amount. Robbo’s Pet Barn cannot be responsible for covering these additional charges, furthermore the original freight charge will not be refunded.

These Terms of Use constitute the entire Agreement between Robbo’s Pet Barn and you and govern the use of the Site. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software.

Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision.

If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Use & Conditions of Sale remain in full force and effect.

Credits, Returns and Price Matching of Products

Unless otherwise agreed by Robbo’s Pet Barn in its absolute discretion, all Products are sold on the basis of “no return for credit” unless: The Products are received in a damaged state; or the Products are supplied in the incorrect quantity; incorrect Products are supplied to You; or the Products are faulty.

Claims for credit must be made within three (3) days of receipt or collection of the Products by you by emailing robbo@robbospetbarn.com.au. A copy of the delivery slip from which the Products were supplied must be presented, failing which any such claims are deemed to be waived. In the event that Robbo’s Pet Barn agrees to the return of the Products for credit, you will be notified of the appropriate procedure to be complied with to return the Products. Products that have passed their expiry date will only be accepted for credit where the manufacturer of that particular product gives credit for expired stock. All Products that carry a warranty or guarantee of the manufacturer shall be credited or exchanged only when so agreed by the manufacturer.

Price Matching: Any requests for price matching of products must be done at the time of the sale. Requests to price match after a sale has taken place will not be considered by Robbo's Pet Barn.

Accessories, collars and leads:

We have a three (3) day policy on these items they must be returned to our office in a resellable condition i.e. the package must be intact as well as the item .We ask that you select your items very carefully for the correct sizes.

Goods already shipped before a cancellation request is processed (within 48 hours for email or before telephone advice) can be recalled/returned, however shipping charges cannot be refunded.


All documents issued by Robbo's Pet Barn and posted on the Website, including price lists, are in Australian currency unless otherwise expressly stated. All payments by You to Robbo's Pet Barn must be made in Australian currency unless otherwise specifically agreed. 





This website is owned and operated by BKJY Investments Pty Ltd As Trustee For Robbo's Unit Trust Trading As Robbo's Pet Barn (ABN: 43969782557)

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